Citizen's Charter

The Pamantasan ng Lungsod ng Maynila released its Citizen's Charter in compliance with the Anti-Red Tape Act and as a testament of its officials' and employees' commitment to provide responsive, accessible, courteous and effective public service.

The charter provides details such as requirements, steps, processing time, and fees (if applicable) of the various services offered by the university.

Read the Citizen's Charter here:

Our feedback and complaint mechanism

We value your feedback. Please do not hesitate to get in touch with us for suggestions, concerns, and/or complaints.

Click here to submit feedback

Frequently Asked Questions (FAQs)

How do we send feedback to PLM?

Answer the client feedback form and drop it at the designated drop boxes across PLM campus or you may access the Official PLM Website and send in any and all suggestions, compliments and/or complaints that you may have through www.plm.edu.ph/feedback. You may also reach us at (+63 2) 8643-2500 or artacommittee@plm.edu.ph.

How is the feedback processed?

Every Friday or last working day of the week, the assigned ARTA Secretariat opens the drop box and compiles and records all feedback submitted. Feedback requiring answers are forwarded to the relevant offices and they are required to answer within three (3) days of upon receipt of the feedback. The answer of the office is then relayed to the citizen. For inquiries and follow-ups, clients may contact our trunkline at 8643-2500.

How do I file a complaint?

Answer the client Complaint Form and drop it at the designated drop boxes across PLM campus. Complaints can also be filed via telephone. Make sure to provide the following information:

Name of person being complained
Incident
Evidence

For inquiries and follow-ups, clients may contact our trunkline at 8643-2500.

How is the filed complaint processed?

The Complaints Officer opens the complaints drop box on a daily basis and evaluates each complaint. Upon evaluation, the Complaints Officer shall start the investigation and forward the complaint to the relevant office for their explanation. The Complaints Officer will create a report after the investigation and shall submit it to the Head of Agency for appropriate action. The Complaints Officer will give the feedback to the client.

For inquiries and follow-ups, clients may contact our trunkline at 8643-2500.